That makes us the first major crypto platform to roll out 24/7 phone support. We’ll send you a notification when you’re next in line for a call. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. While Robinhood now offers some form of live phone support, it will be nice to see them expand this option to all tiers of questions in the near future. Despite its reputation for being extremely online, Robinhood’s new customer service system is pretty old school.
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Top 9 Benefits of Investing in an RRSP
If you have questions on your bank account status, funds transfer, account security, or certain investing questions related to stocks or options you can click through to select the question that most resembles yours. Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial. Our team of customer support representatives are here to support you on your journey, no matter who or where you are. That’s why we’re introducing 24/7 phone support for any question, and on your schedule.
- But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with Robinhood.
- This article talks about the pros and cons of day-trading with the popular Canadian investment platform, Wealthsimple.
- Request a call in the app to speak live with a person on our team.
- For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you.
- Even after negative media attention swirled around the company for lacking any means of talking to a human customer service representative, the company continued to resist offering a phone number for customers to call to work through problems.
Options transactions are often complex and may involve the potential of losing the entire xcritical reviews investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. The company was at one time a technology startup and like many similar firms, over- invested in creating high-quality FAQ documentation and resolved other issues by email, sometimes quickly but other times with long wait times. However, the argument can easily be made that because Robinhood has so many novice investors, there should be a means for them to reach a person to talk things through, especially if something goes wrong with the app or a trade. Luckily, now Robinhood appreciates the need to provide live phone support, however only in certain cases.
Do You Get Faster Response Times If You Have a Robinhood Account?
The purpose of this article is to briefly explain what an RRSP is and to go into detail on the top 9 benefits of investing in one. This article talks about whether or not you have to be 18 years old to use the popular investment platform Robinhood.
They’ll receive a notification when their chance to speak to a representative is coming up, along with the number the trained agent will be calling from. After years of complaints — and class action suits and FINRA fines — Robinhood eventually put some work into its communication options. The broker has tripled customer service staff in the last 18 months. Robinhood also, finally, augmented its FAQ and ticket system with a legit phone number and real humans. When Robinhood launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage.
Select “Request a call” – At the bottom of the screen there is a large green button to request a call. Press that button and you will have initiated a call back from Robinhood. The company typically states that you should receive a call back within 30 minutes, but wait times can vary based on if a large issue is prompting a high volume of calls. Select “Phone” – When you select the phone option as your preferred method of support, you’ll be prompted to review your phone number to ensure a representative can reach you. If the number is incorrect, there is an option for you to edit it before initiating the call. The call itself, when it came, was efficient and pleasantly brief.
What is the Purpose of Investing? [Real Facts]
But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Get answers to anything from how to transfer your assets into Robinhood to questions about crypto trades, debit card transactions, and more. While Robinhood has rightly been called on the mat for a lack of live phone support and even now, the phone support does not cover all areas, it should be commended for addressing this issue in some form. Likewise, its help documentation, AI support and email support is typically pretty solid in our experience.
So long as Robinhood keeps up the quality, this could signal a whole new level in customer satisfaction for the company. Robinhood, founded seven years ago and based in Menlo Park, California, has exploded in popularity this year as millions of Americans stuck at home — including throngs of millennials — look to make some money during a pandemic that has sent stock prices swinging. But the no-fee brokerage app has also attracted consumer complaints, with novice investors confused by the vagaries of stock options and margin loans. Now, even though the firm said this year that it has more than doubled its customer-service team, clients complain they’re struggling to get quick help when their funds are disappearing. “They don’t have a customer service line, which I’m quite shocked about,” Bagheri said.
Check out Robinhood’s Twitter Account
Use the search feature and you will likely find many similar questions answered by fellow customers which could get you the info more quickly than waiting for Robinhood’s call or email back to you. Since the criticisms reached a crescendo in early 2021, Robinhood has made a number of communications to customers articulating the company’s beefed up customer service capabilities. This all changed in 2021 as xcritical website the company approached its IPO and realized scrutiny on its customer service would only rise along with the profile of the company.
Can I see my past support chats?
If you only have an option for email support, that means Robinhood is not offering phone support for your particular issue. If you feel phone support is critical, go back a few screens and select a different option to see if phone support is offered. Remember that Robinhood is only offering the call back feature for certain account security issues.
We’ve always sought to make Robinhood a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with Robinhood. The purpose of this article is to discuss the safeness and legitimacy of one of Canada’s most reputable online brokerages, Questrade. We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed.
The Ascent has a dedicated team of editors and analysts focused on personal finance, and they follow the same set of publishing standards and editorial integrity while maintaining professional separation from the analysts and editors on other Motley Fool brands. If you have a question not related to your orders, choose the topic from the list at the bottom of the page. In some cases, this unlocks the phone and email contact options. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option. This will launch a short loading screen and will then open the customer support and contact portal. “We are on a mission to make investing accessible to everyone. Expanding access means making sure we’re there for you when you need us,” it said in the blog post.
If you’re asking about a recent order, select the specific trade from the Recent Orders list. This will open a Tell Us More list that lets you select the nature of your question. When we requested a call for some test questions, the call-back time was just over 35 minutes. (It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable.
Request a call in the app to speak live with a person on our team. We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets. According to Robinhood, broader phone support accessibility is in the works. A follow-up note from June 2021 announced further expansion of the customer service team and more scenarios where customers could receive live phone support, which can be read here.
Now, the company offers a 30 minute call back feature through the help section on the app or if you are logged in to the desktop version. A self-custody cryptocurrency wallet, Robinhood Wallet, and related services are offered through Robinhood Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). Now, everyone can get phone support 24 hours a day, 7 days a week. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed xcritical scammers by included advertisers. The Ascent, a Motley Fool service, does not cover all offers on the market.
